FAQs

WHAT ARE SHIPPING TIMES AND COSTS?

  • Complimentary ground shipping within 1 to 2 business days
  • In-store collection available within 6 hours of order confirmation
  • Next-day and Express delivery options also available

WHAT PAYMENT METHODS CAN I USE?

FAD accepts the following payment methods:

  • Credit/Debit Card: Visa, MasterCard and American Express. The total will be charged to your card when the order is shipped. This payment method is only available in store. 
  • Bank Transfer: We accept Bank Transfer for all online orders. Please submit your order form to be contacted by our Sales team for the payment details. 

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 7 business days of their original purchase date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. Refunds and returns are subject to management's approval. 

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